Philipp Zentner All our integrations allow developers to save their operational team hours of prioritizing features, making better decisions and fixing bugs. By applying meta data to feedback, enterprises can use our internal filtering and labeling/tagging systems to put feedback in context.
The Labeling System
The labeling system is available in two different views. The first is the in-feed labeling view. It comes in handy when you want to tag new stomts manually. As separate feature, you can also use our role management to only allow that label functionality for a specific user role.
In-Feed Labeling
Labels are shown on the right side of your STOMT page. They have a counter on how many stomts they contain as well as a settings button that allows you to adjust the labels color. This is useful when you want to keep things sorted. Too many labels become hard to distinguish.
Bulk Labeling Based On Keyword Search & Filtering
Another way to label feedback is to use our filtering system. That system comes in handy as soon as your business grows. Then you want to filter after multiple keywords and label feedback in bulk.
Label Feedback in bulk
Pre-Label Feedback Automatically/Programmatically
The labeling system can be controlled in two ways: Either by using our web platform or by using our product integrations. All of them support to send with labels based on your own logic. If the feedback is collected on an Android device for example, you could send with a label called “android”. You could do the same thing for the screen-resolution or for player information like “poweruser” or “couldChurn”. What ever data your environment provides, can be sent through and used to be filtered after.
Documentation for attaching labels from within your games, websites or products:
- Send labels via Unity 3D widget
- Send labels within Unreal widget
- Send labels within Javascript/HTML5 widget (see options)
The Key-Value System
The key value system allows you to attach additional data to the feedback. We won’t display that data on the web platform yet (soon), but you can filter after it. There is just some data you wouldn’t want as label. In general, if the diversity of that data is just too high. For example your player-ids. Would you like to see your labeling system spammed with thousands or even millions of player ids? Nope. That is why you would apply labels like “poweruser” but then attach the player-id as key-value data.
Filter Feedback/Stomts after Key-Value Data
Documentation for attaching key-value data from within your games, websites or products:
- Send Key-Value Data via Unity 3D widget
- Unreal (coming soon)
- Send labels within Javascript/HTML5 widget (see options)
Data enriched feedback can help you in many ways. Think about adding system or revenue related data. There are many things that could make the life of your customer-centric teams more efficient: product, developers, marketing and management.